For individuals who are new to sales, this module explores how the process works. Many successful salespeople have common characteristics, such as great listening and questioning skills. It is important to be able to identify prospective clients and turn a "suspect," or a prospect with potential, into a customer. Managing a sales presentation includes being able to uncover a customer's need, close the sale, handle objections, and negotiate. This module is essential for individuals who want to sell a product or service.
Module: FCE-240, Media: OL, Lessons: 1