Policies and Practices

The following guidelines will help you understand what Hadley expects of students and what students can expect of Hadley.

General

Every Hadley instructor is available by phone and by email to help you with questions you have about course content. Emails and voice mails are typically returned within one business day. Instructor contact information is included with every course.
We are happy to work with students on school- or course-related concerns. We are not able to counsel students on personal matters.
Make your telephone calls to the school as concise as possible. Hadley provides a toll-free number within the United States, Canada and Puerto Rico, but we are charged for these calls.
Hadley Certificates of Achievement are prepared after your Hadley instructor enters the final course grade into the computer. Certificates are sent by mail and may take up to two weeks to reach you. They are not faxed or emailed. You will have the opportunity to evaluate the course upon completion.
Once you receive a grade for a course, access to your online course will be discontinued. If you would like to retain the course information as a resource, print or save it.
Enroll in a course at a time when you are able to commit the time and diligence needed for course completion.
If you are using Hadley course certificates as proof of continuing education, keep in mind the deadline by which the certificate must be presented and pace yourself accordingly. Consider your availability to study, the number of course assignments, how you plan to submit them to your instructor and time for the assignment response before submitting the next one.
Hadley faculty and staff will treat you with courtesy. The same is expected of you.